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Module Strategy
Use the following strategy to present this module:
!
Tools for Monitoring Exchange 2000
This topic focuses on the tools used to monitor Microsoft Exchange 2000.
First, explain why it is important to monitor and gather performance data for
analysis and capacity planning. Next, introduce several tools that are used to
monitor Exchange 2000. Describe these tools along with any tool that is
used in the lab and the demonstrations. Briefly discuss the additional
monitoring tools. It is not necessary to provide in depth information on the
additional tools, because they are not the focus of this module.
!
Monitoring Exchange 2000 by Using the Performance MMC
This topic focuses on the Performance Microsoft Management Console
(MMC) snap-in and the Microsoft Windows 2000 and Exchange 2000
counters that you can monitor. First, introduce and define the terms:
performance objects and counters. Explain that the Performance MMC
consists of both the System Monitor and Performance Logs and Alerts, and
then explain the function of each tool. The remainder of this topic lists and
explains the important performance objects and counters that you can use to
monitor Exchange 2000 and Microsoft Windows 2000 resources. It is not
necessary to provide an in depth explanation of all counters, identify the
most useful counters and have your students identify the counters that they
frequently use to troubleshoot system resource issues.
!
Monitoring Exchange 2000 by Using Monitoring and Status
This topic focuses on the Monitoring and Status tool and how you can create
notifications that warn you when a service fails. First, introduce the
Monitoring and Status tools and explain that the tool consists of two
components: Status and Notification. Then, explain the functionality of each
component. Next, stress that Exchange 2000 automatically monitors the
default Exchange 2000 services and explain that you can add services to the
default monitoring configuration or you can create new monitoring
configurations if you need different a configuration setting for monitoring a
set of services. Next, discuss how to monitor resources and the different
monitoring configurations available. When discussing Notifications, explain
the different parameters and that the parameters include the type of
notification that you want to use: e-mail or script. Lastly, demonstrate the
Notifications component by configuring an e-mail notification.
!
Logging and Viewing Diagnostic Data
This topic focuses on configuring logging and how to review the logged
data. First, explain that diagnostic logging provides detailed information
about services and related categories. Show the Diagnostics Logging tab
and point out some of the services available for logging and related
categories. Next, discuss the different logging levels and the type of
information that each level provides. Show that you can view the diagnostic
data by using the Event Viewer. Review the different types of logs and the
log structure. Lastly, discuss how to enable protocol logging for Simple
Mail Transfer Protocol (SMTP), Network News Transfer Protocol (NNTP),
and Hyper Text Transport Protocol (HTTP) protocols.
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Customization Information
This section identifies the lab setup requirements for a module and the
configuration changes that occur on student computers during the labs. This
information is provided to assist you in replicating or customizing Microsoft
Official Curriculum (MOC) courseware.
The lab in this module is also dependent on the classroom
configuration that is specified in the Customization Information section at the
end of the Classroom Setup Guide for course 1572A, Installing and Managing
Microsoft Exchange 2000.
Lab Setup
The following list describes the setup requirements for the lab in this module.
Setup Requirement 1
The lab in this module requires Exchange 2000 and a custom MMC. To prepare
student computers to meet this requirement, perform one of the following
actions on each server in the organization:
!
Complete the labs for Module 2, “Installing Microsoft Exchange 2000,” in
course 1572A, Implementing and Managing a Microsoft Exchange 2000
Organization.
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Install Exchange 2000 at D:\Program Files\Exchsrvr on each server into an
organization named Northwind Traders. Components installed are Microsoft
Exchange Messaging and Collaboration Services, Microsoft Exchange
System Management Tools, and Microsoft Exchange Instant Messaging
Service. Have the students create a custom MMC in the C:\Documents and
Settings\All Users\Desktop that is saved as your_firstname Console. The
MMC contains the Active Directory Users and Computers snap-in and the
Exchange System snap-in.
Setup Requirement 2
The lab in this module requires a custom OU, a user account for each student, a
mailbox for each student, an Outlook profile, and for the Domain Admins group
to be delegated full control of the organization. To prepare student computers to
meet this requirement, perform one of the following actions on each server in
the organization:
!
Complete the labs for Module 3, “Administering Microsoft Exchange
2000,” in course 1572A, Implementing and Managing Microsoft Exchange
2000.
!
Create an organizational unit in Active Directory that is named
your_servernameOU for each server in the classroom. Create a user account
in each server’s OU for each student. The account is a member of the
Domain Admins group and has a mailbox on the student’s Exchange server.
Create an Outlook profile for each student on their own server that opens
their mailbox. Delegate the full administrator role on the Northwind Traders
organization to the Domain Admins group.
Importan
t
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Setup Requirement 3
The lab in this module requires an IMAP4 client be configured to log on to the
local Exchange 2000 server. To prepare student computers to meet this
requirement, perform one of the following actions on each server in the
organization:
!
Complete the lab for Module 10, “Configuring Internet Protocols,” in course
1572A, Implementing and Managing a Microsoft Exchange 2000.
!
Configure Outlook Express to connect to each student’s your_username
mailbox on each student’s Exchange Server.
Setup Requirement 4
The lab in this module requires that an instant messaging server be configured.
To prepare student computers to meet this requirement, perform one of the
following actions on each server in the organization:
!
Complete the lab for Module 12, “Configuring Instant Messaging,” in
course 1572A, Implementing and Managing a Microsoft Exchange 2000.
!
Create an instant messaging virtual server on each server in the
organization, and then enable all your_username accounts for instant
messaging. Install the MSN Messenger client that ships with Exchange 2000
on each student machine and configure it to log that student on using their
personal your_username account.
Lab Results
Performing the lab in this module introduces the following configuration
changes:
!
MailTest is installed on each student machine.
!
A notification is created that alerts all users logged on to your server that a
service is down if an Exchange service stops.
Module 13: Monitoring Microsoft Exchange 2000 1
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Overview
! Tools for Monitoring Exchange 2000
! Monitoring Exchange 2000 by Using the Performance
MMC
! Monitoring Exchange 2000 by Using Monitoring and
Status
! Logging and Viewing Diagnostic Data
There are numerous monitoring tools and services available to you to ensure a
computer running Microsoft Exchange 2000 is functioning efficiently. Your
ability to configure and use these tools and services, and to analyze the data that
the tools provide will help reduce server performance issues and plan for future
hardware resources.
After completing this module, you will be able to:
!
Describe the tools that you use to monitor the performance of a computer
running Exchange 2000.
!
Identify resource bottlenecks by monitoring Exchange 2000 and Microsoft
Windows 2000 performance objects and counters using Performance Logs
and Alerts and System Monitor.
!
Monitor services and resources, create notifications, and view server and
connector status by using the Monitoring and Status tool.
!
Assess system efficiency by configuring diagnostic logging on components
and using Event Viewer to view the log files.
Topic Objective
To provide an overview of
the module topics and
objectives.
Lead-in
In this module, you will learn
how to monitor the
performance of a computer
running Exchange 2000.
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#
##
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Tools for Monitoring Exchange 2000
! Monitoring Tools
! Additional Monitoring Tools
In addition to disaster planning and regular backup, you must monitor system
activity and server performance to provide effective preventive maintenance of
Exchange 2000.
Microsoft Windows 2000 and Exchange 2000 offer various tools to monitor
application performance and server performance. Familiarizing yourself with
the tools available will help you choose the best tool based for your monitoring
needs.
The data you accumulate through daily monitoring provides the information
you need for trend analysis and capacity planning. By characterizing system
performance over time, you can justify the need for new resources before the
need becomes critical.
Topic Objective
To explain why it is
important to monitor and
provide an introduction to
the monitoring tools.
Lead-in
By monitoring Exchange
2000 on a regular basis, you
resolve issues before they
impact users, provide
effective preventive
maintenance, and plan for
future capacity.
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Monitoring Tools
Event Viewer
Diagnostic Logging
Protocol Logging
Tools
Monitoring and Status
Notifications
Status
Performance MMC
Both Windows 2000 and Exchange 2000 provide tools for monitoring and
analyzing server components and Exchange 2000 performance and usage.
Familiarizing yourself the tools available will help you in choosing the best tool
to use based on your needs.
The following tools are the frequently used tools for monitoring the status and
performance of Exchange 2000.
!
Performance MMC. A Windows 2000 tool that consists of System Monitor
and Performance Logs and Alerts. Use System Monitor for viewing
information about various performance objects. Use Performance Logs and
Alerts for logging counter data and event tracing data and to generate
performance alerts. Performance MMC is commonly referred to as perfmon.
!
Monitoring and Status. An Exchange 2000 tool that consists of two
components: Notifications and Status. Use Notifications to set up scripts and
e-mail notifications. Use Status to configure warning and critical states for
Windows 2000 and Exchange 2000 components.
!
Event Viewer. A Windows 2000 tool that provides event information about
applications, directory service, file replication service, security, and system
components.
!
Diagnostic logging. A capability of Exchange 2000 that enables you to
monitor Exchange 2000 connectors, protocol connectors, and various
system components. You can view the logged data by using Event Viewer.
!
Protocol Logging. An Internet Information Services (IIS) tool that provides
detailed information about the commands being sent and received by Simple
Mail Transfer Protocol (SMTP) and Network News Transport Protocol
(NNTP). You can use the information for monitoring and troubleshooting
protocol or messaging errors.
Topic Objective
To introduce the tools used
to monitor Exchange 2000.
Lead-in
Exchange 2000 and
Windows 2000 offer many
tools for monitoring server
performance and Exchange
2000 performance.
Delivery Tip
Demonstrate accessing the
Performance MMC and
Event Viewer.
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Additional Monitoring Tools
Queue Viewer
Queue Viewer
Message Tracking Center
Message Tracking Center
Network Monitor
Network Monitor
Network Diagnostics Tool
Network Diagnostics Tool
Task Manager
Task Manager
HTTPMon
HTTPMon
Windows Management Instrumentation
Windows Management Instrumentation
You may need more specific information when troubleshooting an issue with a
computer running Exchange 2000. The following tools are also available to
monitor specific aspects of a server or a network:
!
Queue Viewer. An Exchange 2000 tool that you can use to views the X.400,
SMTP transport protocol queues and other connectors installed on a server.
!
Message Tracking Center. An Exchange 2000 tool that tracks messages
from sender to recipient through Exchange 2000.
!
Network Monitor. A Windows 2000 tool that captures, displays, and
analyzes network traffic.
!
Network Diagnosis Tool (Netdiag). A Windows 2000 tool that you use to
diagnose network and connectivity problems through a command line
interface.
!
Task Manager. A Windows 2000 tool that provides information about
programs and processes running on your computer. Task manager also
enables you to monitor key indicators of a server’s performance.
!
HTTPMon. A Windows 2000 Resource Kit tool that provides real-time
monitoring of Web site availability.
!
Windows Management Instrumentation (WMI). The Microsoft
implementation of Web-based Enterprise Management (WBEM). Provides
uniform access to management information. Exchange 2000 supports WMI
by including WMI providers that access status and other Exchange 2000
information.
Topic Objective
To describe additional
monitoring tools.
Lead-in
Windows 2000 and
Exchange 2000 provide
many other tools for
monitoring performance and
troubleshooting issues.
Inform the students that
these tools are not
discussed in this module.
This module focuses on the
frequently used tools
mentioned on the previous
page.
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#
Monitoring Exchange 2000 by Using the Performance
MMC
!
Performance Logs and Alerts and System Monitor
!
Monitoring Exchange 2000 Performance Counters and
Objects
!
Monitoring for Disk Subsystem Bottlenecks
!
Monitoring for Memory Bottlenecks
!
Monitoring for Processor Bottlenecks
!
Monitoring for Network Subsystem Bottlenecks
!
Demonstration: Configuring an Alert
As a server performs tasks, it generates performance data. The data is
formulated into performance objects. In Windows 2000, a performance object
represents an individual process, a section of shared memory, or a physical
device.
A performance object can have several counters. Counters are data items that
are associated with the performance object. For example, the Processor object
has many counters, including % Processor Time and Interrupts/sec.
You monitor performance objects and their counters by using System Monitor
and Performance Logs and Alerts, which are components in the Performance
Microsoft Management Console (MMC).
Topic Objective
To introduce the
Performance MMC, which is
used to monitor
performance objects and
counters.
Lead-in
Much of the performance
monitoring you do in
Exchange 2000 relies on
data from Windows 2000
performance objects.
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Performance Logs and Alerts and System Monitor
!
Performance Logs and Alerts
$
Configure real-time alerts
$
Configure real-time analysis
$
Plan for future capacity and perform trend analysis
!
System Monitor
$
View server activity during slow performance
$
Perform analysis of processor activity and queues
The Performance MMC contains two components that provide information on
performance objects and related counters. The two components are
Performance Log and Alerts and System Monitor.
Performance Logs and Alerts
Performance Logs and Alerts records and logs system activity over a period of
time. You collect data to analyze performance and usage. With Performance
Logs and Alerts, you can also configure alerts to track system activity. For
example, you can configure an alert to monitor when a specific counter exceeds
a defined threshold. When the threshold is exceeded, an event is generated.
You can use the Performance Logs and Alerts to:
!
Configure real-time alerts on object counters to provide proactive
information on Exchange 2000 component activity.
!
Configure and view real-time analysis of a server experiencing problems to
isolate the failing component.
!
Plan for future capacity requirements and perform trend analysis on data
that has been written to a log file.
Topic Objective
To provide an introduction to
the functionality of
Performance Logs and
Alerts and System Monitor.
Lead-in
The Performance MMC
contains System Monitor
and Performance Logs and
Alerts.
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